[Scroll to the bottom of this page for links to service option definitions]
AlwaysON has made it quick and easy to specify and price a Contact Centre or Service enhancement wrap-around (such as Call Recording), by creating a menu of service options. Once the number and type of user licenses has been defined, additional capabilities and agents can be added to the service… on-demand.
Templated options help those customers with little or no experience of Contact Centre capabilities, and we will ensure that your Contact Centre solution exceeds your expectations, by working with you to define appropriate ‘work-flows’.
You also have the option of our expert assistance with the setting of key performance indicators (KPIs), fine-tuning of scripts and processes, and the analysis of system reports to give you actionable advise.
We also help you to identify areas where self-service call automation can avoid the need to place calls to agents, and we can also deliver fully-automated services such as ‘appointment reminders’ that you can operate remotely.
Click on the links for an overview of each option.
[This list of service options is in the process of being created and is not complete -the full list will total approximately 50 line items].
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