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AlwaysON partner PSG builds Hosted IP Telephony System for Lovell |
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AlwaysON partner PSG builds Hosted IP Telephony System for Lovell
Reading, UK - 7th June, 2006 Independent systems integrator, PSG Networks, has won and implemented an order from Lovell, the UK’s leading provider of affordable housing, for AlwaysON hosted IP telephony. The order is for a 30 extension hosted IP telephony system which will serve a construction site at Yallops Yard in Bow, East London.
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Using AlwaysON’s Hosted Telephony over the Lovell Cisco based network (LAN), PSG has been able to provide Lovell with improved internal communications, as well as reduced rate calls to suppliers and to its Tamworth headquarters. The overall phone bill for the site has reduced by at least 15%. The system replaced a PBX which was not flexible enough and was running out of capacity.
The Lovell IT team no longer has to manage a fixed telephony platform. All changes to the AlwaysON hosted IP telephony services can be easily made by site administrators through a COMPASS, AlwaysON’s web portal (Combined Order Management Provisioning and Support System), with PSG always on hand to help out.
Lovell Head of IT, Dave Weaver, commented: “The massive reduction in time and effort spent on site telephony management is really appreciated. It has freed our internal resources for more important work.”
PSG ensured a smooth transition to the hosted voice network, from project management through to implementation. Staff moved onto the new system with a minimum of fuss over a period of 24 hours. AlwaysON worked closely with several telecoms providers to port telephone numbers already in use to the hosted IP telephony platform. Senior site personnel now have telephone numbers that will remain with them long after the Yallops Yard project is completed, making them contactable wherever they are.
“The construction industry presents some unique challenges,” said Rob Dowsett, Sales Director, PSG. “Whilst head office may be in one place, most sites spring up and are only there for a finite period – whilst construction is happening. AlwaysON’s hosted IP telephony fits well as it is highly flexible, reasonably and predictably priced, and, because it’s delivered over a private network rather than the Internet, its quality is highly reliable. And in an industry where so many costs are up front, predictable, fixed pricing without a huge up front capital investment is an added bonus.”
Site connectivity for the AlwaysON IP voice network is a single 1Mbps SDSL link supporting 10 voice circuits, 30 extensions and 26 Polycom IP500 handsets. The Polycom IP500 handsets simply plug into the site’s LAN, which is in turn connected to the SDSL line via an AlwaysON router.
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