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Hosted Telephony |
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Telephony features | Powerful enhancement options | FAQ – IP telephony service
Business advantage AlwaysON delivers business-class hosted telephony services over a private network to help you improve customer focus, increase flexibility and lower costs. Integrating hosted telephony with your premises-based system will let you maximise the potential of your existing investment. Migration options enable traditional PBXs to take advantage of flexible numbering and free on-net calls offered by our next-generation network. Home workers and new locations can be added quickly and simply.
Powered by technology leader Sylantro, our hosted IP telephony service is designed to support thousands of organisations and users. AlwaysON delivers business advantage to single users, medium-sized businesses and large enterprises or public sector organisations, regardless of size and geographic spread.
Work smarterA hosted IP telephony service is flexible and scalable, enabling your organisation to expand, contract and adapt as your business evolves. By removing your dependence on premises-based PBXs or IP soft switches, the business becomes more agile. What’s more, your disaster recovery plans are simplified at a stroke.
AlwaysON can provide you with the exact telephony service you need at any given time, with the option to deploy powerful enhancement options at the click of a mouse to meet specific business needs.
Delight your customersA hosted telephony service from AlwaysON makes it easy for your customers to contact the right department or person every time. ‘Hunt groups’ span geographic boundaries to route incoming calls seamlessly to the right person, regardless of their location, based on their personalised contact preferences.
Call quality is assured because, unlike services that use the public internet, our calls are managed end-to-end over our private next-generation network.
Do more for lessThe AlwaysON solution delivers powerful telephony capability across your entire organisation, from the largest office to the part-time home worker, but requires no large up-front investment.
Services are ‘pay as you use’, the self-service portal radically simplifies administration, moves and changes, while calls to all other AlwaysON telephony subscribers are free.
Telephony featuresVoice service administration and operation is via a user-friendly web portal, accessible from any location.
Key user services include:Intelligent Reach-Me – Incoming calls are automatically routed by user preferences. So, if you are working from a remote location (perhaps a partner’s offices) calls to your number will ring your mobile or a local phone line of your choice.
Click-to-Call – Enables you to make calls from your web portal or Outlook®.
Voicemail to email – Voicemail can be routed to your email inbox as a .wav so that you can keep organised, file voice messages and also forward to colleagues to improve communication.
Speed dials – 3-digit dialling of commonly-called numbers. Numbers can also be selected via the personal portal and saved on an IP phone.
Powerful enhancement optionsAlwaysON IP telephony service subscribers can access powerful enhancement options on a ‘pay as you use’ basis at the click of a mouse.
Intelligent auto-attendantServices like ‘Key one for Sales or two for Service’ are transformed when the ‘right department’ can include staff in multiple locations. AlwaysON subscribers also have the option to enrich call handling through features like skills-based queues and whispered voice prompts to provide an even better customer service.
Virtual PANever miss an important call again. The AlwaysON service can act like a personal assistant, intelligently handling each call based on the caller’s number, time of day and caller’s status. Your VIPs, colleagues and family can be recognised individually and dealt with in the way you choose.
Unified messaging integrates voice with emailThe AlwaysON IP telephony service integrates with Microsoft Outlook to provide click-to-call, synchronised directories and call answering from your desktop. Voicemail can even be delivered directly to your email inbox for easy message access and management.
FAQ – IP telephony service
What is a hosted IP telephony service?The AlwaysON hosted IP telephony service provides managed telephony services without the need to invest in expensive hardware or software. Service features are not only delivered to a customer’s phone, but can be individually configured by the user through the AlwaysON web portal. Each user can personalise their business phone, according to working habits and preferences, by client or customer and by calling priorities.
Why hosted, rather than a premises-based phone system?The AlwaysON service allows small and medium-sized businesses and multi-site enterprises to lower costs, and removes the onerous task of managing an inventory of PBXs and IP/PBXs. It has all of the same features and functions of traditional phone systems, as well as advanced features found in newer systems.
However, the hosted solution is easier to use plus it improves productivity for internal and mobile employees. The service promotes capital expense savings and on-going cost savings due to browser-based moves, adds and changes, on-net calling between offices, and bundled applications that businesses usually purchase separately, like voicemail, conferencing and unified messaging. It is important to note also that the AlwaysON portal enables both the telephony service and the underlying network links to be administered on-line.
How does the AlwaysON service differ from services that use the public internet?AlwaysON delivers its hosted IP telephony service over a private next-generation network, not the internet, as this is the only way to deliver business-class call quality. The applications were built with a browser-based model in mind, making it easy for channel partners and customers to administer, manage and update their features (such as speed dial keys, phone templates, and moves, adds and changes).
What is Microsoft Outlook Integration?The Microsoft Outlook option enables users to choose which contacts should be synchronized and contacts can be characterised as Personal Contacts, or Company Contacts. Calls can then be initiated from a toolbar within Outlook.
What about conferencing?The base service has up to four-way ad hoc conferencing from the phone itself. With a display phone, the conference can be set up using the soft keys on the display, and parties can be easily added (or dropped) from an ad hoc conference.
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Next Event
AlwaysON enjoyed a hectic 4 days exhibiting at IFSEC 2008 - the leading global event for the security industry - and this year saw strong growth in enquiries about its secure IP managed networks for remote CCTV, Access Control and Facilities/Building Management Systems.
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Latest News
Reading, Berks - 4th February, 2008 AlwaysON was selected as an IIPSEC 2008 Award Finalist for its innovative IP over ISDN solution for a major Grocery chain.
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Reading, Berks - 23 August, 2007 AlwaysON warns of a mobile phone scam that is stealing text messages from users accounts.
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Reading, Berks - 11 May, 2007 European Mobile Telecomms giant Orange has joined forces with AlwaysON, the leading provider of Private MPLS – VPN solutions, to provide the Total ON Demand Security solution for the Security Industry.
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