| Feature |
Description |
| Audio Conferencing |
Users can set up three party conferences. Larger conferences are possible with addition conferencing feature. |
| Auto Attendant menu options |
A menu can be easily configured to give callers options to direct their call. Up to two levels can be set up. |
| Call Barring |
Manage and limit the scope for costly unauthorised calls and call locations |
| Call forwarding/ diversion |
Calls are redirected to a contact number or voicemail when you are not available or out of the Office. |
| Call Pick-Up |
Answer a call to another extension from your own phone |
Call Queuing with music on Hold
(requires added lICEnse for music) |
Calls will stay in queue if no agent is available to answer them. Callers will hear hold music and messages whilst in queue. |
| Call Routing by Time, Location, Dialled number, Auto Attendant |
Calls can be intelligently routed depending on the time of day, the caller’s number, the number dialled or which options were selected in the auto-attendant. |
| Call Transfer |
Pass a call to another extension or any external number, including mobiles |
| Call Waiting |
Lets you know, while you're engaged on another call, that a caller is trying to contact you. |
| Custom greeting/on hold messages |
Users can record their own greeting and on hold messages if required. |
| Daily Statistical reports |
A series of standard reports are sent automatically to the customer each day detailing the contacts and statistics of the previous day. |
| Day/ Night Mode |
The system can be set up the play a closed message outside normal working hours or holidays. Alternatively, calls can be directed to a voice mail box. |
| Caller Display |
See the caller's phone or extension number before you answer (you'll need a caller-display phone or unit) |
| Free calls between extensions |
All calls on the network are free so calls between extensions, multiple sites or home workers are free of charge. |
| Free inter Office calls |
As calls on the network are free, calls between multiple sites or to home workers are also free of charge. |
| Music on Hold & Recorded message |
Users can select their preferred music on hold and record their own greeting and other messages. |
| Repeat Last Call Code Calling |
Redial the last number called and store regularly used numbers |
| Soft phone application for user desktop |
Users will have a toolbar installed on their Computer to control their calls. This will also show information about incoming calls and how busy the system is. |
| Transfer, Hold & Conference calls |
Calls can be transferred to other extensions or external numbers. Callers can also be put on hold. |
| Voicemail accessed by Phone, Email or Web |
A complete web configurable voicemail system. Messages can be stored until retrieved, pushed back to the user or sent via an email attachment |
